Frequently asked questions

FAQ

Concord Online • Purchasing Concord • 
System Requirements • Installing & Registering Concord • Content • 
Playing Hymns • Searching • Notebooks

Concord 2 Upgrade

Do I have to use Firefox for Concord 2? What browsers can I use?

No, you do not have to use Firefox for Concord 2. You can use any modern browser with the following versions or later:

  • Internet Explorer® 9 
  • Safari 6
  • Chrome 20
  • Firefox® 15
How do I buy Concord Desktop 2 if I have never purchased Concord before?

First you need to purchase Concord 1.0 from your Reading Room or the online shop. You will not need the discs in the packaging only the license codes in the envelope. Then you will need to download the free upgrade file available here, and install it. During the installation, you will have to enter a license code from Concord 1.0.

If you prefer to install the software from a disc, you may purchase a DVD containing the free 2 upgrade from your reading room or the online shop. The suggested retail price for the disc is US$20. This cost is not a charge for the software, only to cover the distribution costs.

Do I have to buy the Concord 2 disc in order to install the upgrade?

No, you do not. You can instead download the file for free. The disc is simply for those who do not have easy access to the Internet to download the file.

Do I have to have Concord 1.0 or 1.5 installed before I upgrade to 2?

No, you do not. Concord 2 is a completely separate installation. You only need your license code from Concord 1.0.

Does my license for Concord Desktop ever expire?

No, it does not.

What do I do if I get a message that my license is invalid?

First, make sure that you have not entered any ones (1) or zeroes (0). These are not used in license codes. Rather, these are the capital letter "i" and the capital "o".

If you are sure that you are entering the license code correctly and are still getting a message that your license is invalid, please email the license code to concordhelp@csps.com so we can help you resolve the issue further.

Will this new version stay up-to-date automatically?

While it will automatically check to see if updates are available, it will not automatically update itself. This is because updates sometimes take significant time and delay someone from getting right to the work that they opened Concord to do. Users will have to click on a link to start the update process when they won't be using Concord.

How do I add the Bible Lesson to Concord?

Follow the instruction on our document for adding Bible Lesson citations from eBible Lesson (click on this link).

How do I jot sentences or verses that aren't next to each other as a single citation? (Like Gen 1:1-3,6,9)?

Go to the help file in Concord (click on "help" in the upper right corner of Concord). Click on "Search" at the bottom left of the help file. In the search box type "noncontiguous" without the quotes and press enter. Click on the first search result. The instructions for how to do this will appear on the right, including a video tutorial.

Concord Online 

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How do I create an account with the online edition of Concord?

Make sure the computer you’re planning on using to access your online subscription has one of the following browser versions (or later):

  • Internet Explorer® 9 
  • Safari 6
  • Chrome 20
  • Firefox® 15

Each of these browsers is available online to download for free. Go to: http://www.concordworks.com/trial. Register and follow the instructions there to sign up for your account.

What are the minimum system requirements for the online edition of Concord?

You will need an Internet connection, and one of these Internet browsers (or a later version):

  • Internet Explorer® 9 
  • Safari 6
  • Chrome 20
  • Firefox® 15
Can Concord work in any browser?

Concord has only been tested in these browser versions or higher:

  • Internet Explorer® 9 
  • Safari 6
  • Chrome 20
  • Firefox® 15

While it may still work on other browsers, it is not guaranteed; you can talk about it with other users in the online Concord Community.

What’s the difference between Concord Online and Concord Desktop?

Concord Desktop is loaded onto your computer, and runs directly off of your hard drive. Your Notebooks and Annotations are stored directly on your computer and are accessible from your computer at any time — with or without an Internet connection.

On the other hand, with Concord Online, you can access your Notebooks and Annotations on the Internet from any computer. This means that you can access Concord at home, from work, and on vacation.

What’s the difference between the Notebooks I have on my computer at home (Concord Desktop) and the ones I keep online (Concord Online)?

The only difference is where they are stored and how they are accessible. The Notebooks you have in Concord Online are stored on a secure, remote server and are accessible from any computer in the world with an Internet connection. The Notebooks you have stored in Concord Desktop are stored on your computer’s hard drive and are always accessible from your hard drive, whether or not you’re connected to the internet. If you’d like to transfer your files between your Desktop and Online accounts, you should export the Notebooks (instructions from online help file) from one and open them in the other (instructions from the online help file). To discuss with other users how they are doing this, visit the online Concord Community.

Where are my Notebooks in Concord Online stored? Are they stored in Boston at the Church?

Your content is not stored in Boston on the Church’s servers. We use an independent company to store and back up the Concord program and your encrypted Notebooks. This company has data centers located around the world with the highest levels of security.

How will I get updates for Concord Online?

They will be automatic, and you won’t have to do a thing. This is the beauty of Concord Online. As soon as the developers make an update to Concord, it will be live on the website without you needing to do anything.

If I don’t have an Internet connection, will I still be able to use Concord?

You will still be able to use Concord Desktop, but you will not have access to Concord Online or the online Concord Community.

Can more than one person share the same account?

While this is technically possible, anyone using the shared account will be able to see all the Notebooks and Annotations in the account, so you will be giving up some privacy. Each account is designed for one person only.

What about for a Reading Room? Can a Reading Room share its online account with its patrons?

Yes, a Reading Room may subscribe to Concord Online with the purpose of allowing its patrons to use it while in the Reading Room. The login information should only be entered by the Reading Room staff and not shared with patrons. Reading Room staff should make patrons aware that any notebooks created in such a situation will be visible to any other patron who later uses Concord in that Reading Room.

For more Concord Online FAQs, click here

Purchasing Concord Desktop

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Where can I purchase Concord Desktop?

You can purchase Concord in your local Christian Science Reading Room, or you can purchase it from our online shop.

How much does Concord Desktop cost?

Concord costs $325, this includes User License Codes for two users in each package.

If I already own a copy of a previous version of Concord, is there an upgrade price?

No. This is a completely new version of Concord and is not an upgrade 

How many users can use Concord Desktop?

Each Concord Desktop package comes with two User License Cards for two single users. Previously, these users had to be members of the same household. This is no longer the case.

Where the license is granted to a church or organization, the primary and secondary users are equivalent to two seat licenses, each assigned to a specific employee by title, or a single computer providing public access in a public place (such as in a Christian Science Reading Room). Neither seat may be assigned to a household. 

What this means is that if you purchase Concord Desktop for personal use (ie. not as an employee of a church or organization) then you are the primary user. You may split the cost of Concord with one other person and each take a license.

If your church or organization (CSO, Christian Science nursing facility, etc.) purchases Concord Desktop for their employees’ use, the expectation would be that they are using Concord in accordance to their role within the organization. We expect that a church may buy Concord Desktop for their Readers, but when a Reader’s term is finished, the license (owned by the church, not the individual) would pass to the new Reader and the previous Reader would uninstall Concord Desktop from their personal computer.

What is different about this edition of Concord than the previous Windows® edition of Concord?

In terms of how it works—everything. Including the fact that Concord Desktop will now work on either a Windows® or a Mac operating system.

In terms of what it does, there are three major additions: the Annotate tool and its highlighting feature, the Christian Science Hymnal Supplement: Hymns 430–462 text and sample audio, and the ability to call-up Scriptural verses that are quoted in Eddy’s writings.

The Search function has also been expanded to include: “Related Words” searches for God, Jesus, and Mary Baker Eddy when searching in Eddy’s writings; and searching for a single word will also retrieve results that include conjugations of verbs, single and plural variations, and possessive versions of nouns. For a more thorough explanation of Concord’s core features, please read the Product page.

If an older edition of Concord still works for me, why should I buy this new edition?

If you have an older edition of Concord that still works for you, there are a couple of reasons why you may still want to purchase this new release.

For starters, this edition works on all the newest Windows® and Mac operating systems without having to create workarounds or patches. Secondly, there are a number of new features available now that were not available before (such as the Annotations feature, the Hymnal Supplement, and the Scriptural verse call-up feature). This edition also has an online component that you can access from any computer connected to the Internet. Finally, you may find it’s time for you to switch to the newest edition because previous versions are no longer officially supported.

On the other hand, it may make sense for you to hold off purchasing this newest edition Concord if you have a computer that does not meet the minimum system requirements.

Is there any way to get a single license?

No, the package comes with two licenses, but you may split the cost with someone else and each take a single license.

Will there be any student discounts?

No, only the one package option is available.

System Requirements

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What are the minimum system requirements for Concord Desktop?

You can find the full list in the right-hand column of the Product page.

Does Concord Desktop work on a Mac?

Yes, as long as you have the minimum system requirements including: a DVD-ROM drive and Mac OS X 10.6 (Leopard) or higher.

Does Concord Desktop work on Mac’s Lion or Mavericks OS?

Yes, for details see this document in our online community.

Does Concord Desktop work on Windows Vista®?

Yes, as long as you have the minimum system requirements including a DVD-ROM drive.

Does Concord Desktop work on Windows® 7?

Yes, as long as you have the minimum system requirements including a DVD-ROM drive.

Does Concord Desktop work on Windows® 8?

Yes, as long as you have the minimum system requirements including a DVD-ROM drive.

Does Concord Desktop work on my iPhone or Android phone?

There is a limited function "search and share" Concord Mobile version available at www.concordworks.com/mobile that is specifically designed for use on small screens like the iPhone and other smart phones. A subscription to Concord Online is required to access Concord Mobile. We currently do not have any plans to build an app for iPhone or Android.

Does Concord Desktop work on my iPad or Android tablet?

There is a limited function "search and share" Concord Mobile version available at www.concordworks.com/mobile that is specifically designed for use on mobile devices like tablets. A subscription to Concord Online is required to access Concord Mobile. While we currently do not have any plans to build an app for iPhone or Android, we do realize that many people have started to replace their laptops with tablets. As a result, we continue our efforts to make Concord Online (www.concordworks.com) work better in the touch screen environment of tablets. 

Does Concord Desktop work on my BlackBerry®?

There is a limited function "search and share" Concord Mobile version available at www.concordworks.com/mobile that is specifically designed for use on small screens like the iPhone and other smart phones. A subscription to Concord Online is required to access Concord Mobile. We currently do not have any plans to build an app for BlackBerry®.

Does this Concord work on Kindle?

That depends on what version of Kindle you are using. There is a limited function "search and share" Concord Mobile version available at www.concordworks.com/mobile that is specifically designed for use on mobile devices like the Kindle Fire. A subscription to Concord Online is required to access Concord Mobile. However, Concord is not available for the Kindle e-ink dedicated ereaders as they cannot do the complex interactions that are a part of Concord. 

Is Concord compatible with the JAWS® screen reading software?

At this point, Concord has not yet been programmed to work specifically with the JAWS® screen reading software. However, we have heard that Concord already works fairly well with JAWS®, but the downside is that the marginal headings in Eddy’s writings are read as part of the main body of text. 

Do I need the Internet to make Concord work?

For Concord Desktop, no, you do not need an Internet connection to use Concord. It works independently off of your computer’s hard drive. However, if you’d like to use the free trial online subscription, then yes, you will need an Internet connection to access your online account.

In addition, if you have an Internet connection, then you will also be able to access our online Concord Community to talk with, ask questions, and receive answers from other Concord users. Having an Internet connection will also make it easier for you to download updates and patches in the future.

Installing and Registering Concord

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Will Concord work on my computer?

If it meets the minimum system requirements it will.

Why is there a sealed envelope in my Concord package?

This sealed envelope contains two User License Cards, each with a Concord Desktop License Code and a corresponding Online Access Code. You need the Desktop License Code to activate your desktop edition of Concord on your personal computer. The corresponding Online Access Code is no longer needed as anyone can sign up for a 14-day free trial subscription of Concord Online. Be sure to copy down these codes. You will need these codes in order to install any updates.

Why do I have two cards in my package?

These two User License Cards each contain a Concord Desktop License Code and a corresponding Online Access Code. You need the Desktop License Code to activate your desktop edition of Concord on your personal computer. The corresponding Online Access Code is no longer needed as anyone can sign up for a 14-day free trial subscription of Concord Online. Be sure to copy down these codes. You will need these codes in order to install any updates and to receive technical support

How do the cards work?

Simply type in the license key when prompted during installation of Concord.

How will I get updates for Concord Desktop?

If you register your Concord, then we’ll be able to notify you when we release a new software update. You can also check our blog for the latest news about Concord.

Are Desktop License Codes per user or per computer?

They are per user, not computer. As a single user, you can install and use Concord on your multiple computers without breaking the User License Agreement.

What if I lose my Desktop License Code?

Hopefully, you’ve written it down. Otherwise, you can also find it within Concord Desktop at the bottom of the Welcome splash screen. You can always return to this screen at anytime by clicking “Concord: A Christian Science Study Resource” in the top left corner of the program. Also, if you have registered Concord, you can request your license code by sending your request to concordhelp@csps.com.

Do I have to register online and by sending in the paper card?

No. Please only register online. There is no need for you to mail in the User License Card.

Why do I need to provide an email address when I register?

Providing an email address will ensure that you will be notified of patches and updates for Concord.

What will happen to the Windows® edition of Concord installed on my computer when this desktop edition of Concord is installed?

Nothing will happen to the Windows® edition that is already on your computer. This is an entirely brand new product, and so it will not update or over-write anything that you already have. It will install the newest edition of Concord as a stand-alone application — much like if you were installing any other software on your computer.

Will I be able to use the Windows® (or Mac or DOS) edition alongside the new Concord Desktop, or will the installation of the new Concord Desktop wipe out the older edition of Concord either intentionally or as a by-product of the installation process?

If your older versions of Concord will also work on the same computer you plan to use for this edition of Concord, then you will definitely be able to use the old alongside the new if you choose! Installing the new Desktop Edition of Concord will leave any other editions on your computer untouched. If you wanted to have more than one screen open at a time, this would be a good workaround. However, we do not recommend running two versions of Concord at the same time.

Will the package work with either Windows® or Mac? If I have a Windows® machine now and later get a Mac will I be able to install it on the Mac?

Yes, the package will work on either. You will be able to install Concord using the same DVD-ROM on either a Windows® or a Mac machine.

On how many computers can I install the Concord Desktop?

You can load the Concord Desktop on as many computers as you want.

As operating systems and Internet browsers continue to be updated, will Concord continue to be compatible with the latest systems?

That is our intention — to continually keep Concord up-to-date with the latest computer software.

Concord Content

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What content is included in Concord?

Concord includes the entire text of:

  • the King James Version of the Bible
  • Science and Health with Key to the Scriptures by Mary Baker Eddy
  • Eddy’s other writings (the Manual of The Mother ChurchMiscellaneous Writings 1883–1896Retrospection and IntrospectionUnity of GoodPulpit and Press,Rudimental Divine ScienceNo and YesChristian Science versus Pantheism,Messages for The Mother Church 1900, 1901, and 1902Christian Healing, andThe People’s Idea of God)
  • the Christian Science Hymnal
  • and the Christian Science Hymnal Supplement: Hymns 430–462
Are there lists of marginal headings and Scriptural quotations?

Yes, the marginal headings are listed in book order and alphabetical order, and the Scriptural quotations are also listed. You can find these lists under the Table of Contents for Science and Health.

Is the Bible Lesson available to read through Concord?

No, although we are exploring this possibility for future releases.

Will my eBibleLesson subscription work with Concord?

You will be able to paste in a list of citations into the Notebook tab. The list of citations from the Lesson can be found in a link from eBibleLesson.com. Simply copy the citation list and paste it into the main area of your notebook.

Why should I buy Concord since I can already search the Bible and Science and Health on www.jsh-online.com?

Concord is much more than a simple word search of the Bible and Science and Health. For one thing, it includes all of Eddy’s other writings, the entire Christian Science Hymnal, and the Christian Science Hymnal Supplement: Hymns 430–462. Beyond that, it also gives you the ability to save your notes. You can arrange these either in page order or by theme. Concord is a powerful tool to explore and study Christian Science through the Bible and Eddy’s writings.

When are all of the periodicals going to be included in Concord?

There are no current plans to include the periodicals in Concord. However, you can still read new and old editions of the SentinelJournal, and Herald in your local Christian Science Reading Room and online at jsh-online.com.

When are other translations of the Bible going to be included in Concord?

We are considering this, but we cannot guarantee that we will.

When are dictionaries and thesauruses going to be included in Concord?

At the moment we have no plans to include these.

Hymn Player

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Is there a Hymn Player?

Yes, there is a Hymn Player, which plays sample verses of each hymn.

Does the Hymn Player have the ability to adjust the tempo?

No, the Hymn Player has a standard tempo that is not adjustable.

Does the Hymn Player feature different types of instrumentation or have four-note harmony?

No, it does not.

Is the newest Christian Science Hymnal Supplement: Hymns 430–462 included?

Yes, you will find it in the Hymnal’s Table of Contents.

Why does the Hymn Player still play old midi files instead of mp3s of piano music?

This mostly has to do with the rights we needed to secure in order to include the music in Concord. The costs for the rights to play mp3s would have been prohibitive. The midis are certainly high enough quality to enable Readers to select hymns for Sunday and Wednesday church services. To hear high-quality, full-length versions of the hymns from the Christian Science Hymnal and the Christian Science Hymnal Supplement: Hymns 430–462, you can purchase the Christian Science Hymnal Accompaniment Hymns 1–429 and the Christian Science Hymnal Supplement Accompaniment Hymns 430–462 from the online shop or in your local Christian Science Reading Room.

Why does the Hymn Player only play one verse of music?

This mostly has to do with the rights we needed to secure in order to include the music in Concord. The costs for the rights to play full songs would have been prohibitive. A single verse of music is sufficient enough to enable Readers to select hymns for Sunday and Wednesday church services. To hear high-quality, full-length versions of the hymns from the Christian Science Hymnal and theChristian Science Hymnal Supplement: Hymns 430–462, you can purchase theChristian Science Hymnal Accompaniment Hymns 1–429 and the Christian Science Hymnal Supplement Accompaniment Hymns 430–462 from the online shop or in your local Christian Science Reading Room.

Search

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Are there still conceptual searches?

Yes, but not in the same way as the Windows® edition of Concord. They’re now called “Related Words” searches, and this capability is only available when searching in Eddy’s writings for God, Jesus, and Mary Baker Eddy.

Which words can be searched for in a “Related Words” search?

“Related Words” is only available when searching for God, Jesus, and Mary Baker Eddy.

Why can’t I do a “Related Words” search for “Christ”?

There isn’t total agreement about which words definitely apply or don’t apply to Christ, and so instead of trying to interpret Eddy’s words, we’re leaving those discoveries up for individual users and their prayerful study.

Is there an option to search with case sensitivity turned on?

The case sensitivity is on by default and programmed into Concord, and only applies to God and the seven synonyms (ie. God, Life, Truth, Love, Mind, Soul, Spirit, Principle).

When searching for one of those eight words, Concord will return results only in the same case as what you have typed in. This means that a search for “love” will return results only for “love” but not for “Love.” For any other word, Concord will return both upper- and lower-cased results. Searching for “Science” will return results for both “science” and “Science.”

If you’d like to look for both the upper- and lower-cased versions of God or the seven synonyms, you can do this in one of two ways. You can either type in both words and then select the “Any Word” option below the Search box. Or, you can type in both words separated by “OR” in all capital letters.

Can I open multiple Search tabs?

Yes. See the help file for details.

Can I save my favorite searches?

No, not in the Search area. However, you can save a set of search results by selecting all search results (click “Select All”) and then pressing “Transfer” to move all the results to the Compile tab. From there, you can save them as a Compilation.

Is there a saved history of my searches?

No. However, you can choose to “Select All” of your search results from a particular book and then “Transfer” them into a Compilation, thus saving whichever results you want from that particular search.

Does the Search function act like the hardcopy Concordance and separate the various parts of speech, such as verbs, adverbs, nouns, etc.?

No. They aren’t separated here as they are in the hardcopy Concordance. However, by selecting or unselecting “Exact Word,” you can search for single words and receive results that include conjugations of verbs, single and plural variations, and possessive versions of nouns.

Can I choose which books to search ahead of time?

No. Concord searches every book, but you can choose the book from which you want to see results.

Can I look for a particular passage using just the citation?

Yes. Type the citation in the Search field and click the magnifying glass in the Search box, or press Enter on your keyboard. The citation will appear, bracketed, in the Book Content column.

Can I look for words and phrases only within text written by Eddy?

Yes, you can do this by selected “By MBE” below the Search box and then performing your search. This will automatically omit any results from the Bible and any poems, testimonies, or articles that were not written by Eddy.

How do I scroll from citation to citation?

You can either use your mouse to select each one, or you can use keyboard shortcuts. You can press the “+” and “-” keys on your keyboard to move between citations, and then press the “Return” key to bring the citation up in the Book Content column.

Can I search hymns by the entire hymn instead of just by verse? (I want to search for two words that appear in the same hymn, but not necessarily in the same verse.)

At the moment, no, that ability is not available. Concord only searches by verse for the hymns. We have added this request to our list of feature requests for consideration in the future.

Meanwhile, you could try search for either word, and manually going through each result to see which hymns come up for both words.

Notebooks

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Will the information in my Notebooks be secure and confidential?

Yes, all of your desktop and online Notebooks are encrypted within a 128-bit encrypted database. No one but you will be able to access and/or read any of your content.

Will I be able to sync the Annotations and Compilations that are on my personal computer with the ones I have stored on my online subscription?

No, and we currently have no plans to do this.

Can I save my Notebooks to an external type of document?

Yes, you can do this by clicking on the “Export” icon in the toolbar. It looks like a piece of paper with an arrow.

Can I share my Notebooks with other users?

Yes, you can do this by exporting your Notebooks, and then giving the file to another user. That user can then open the Notebook from within the Notebook tab.

Can I import my old citation documents that were created in previous editions of Concord into this edition of Concord?

Yes, you can do this by opening them within the Notebook tab.

Can I import my new citation documents into previous editions of Concord?

No, the citation documents are not backwards-compatible. This is standard practice in software development.

How do I prepare my readings for the Wednesday night testimony meeting?

You can prepare your readings in much the same way as you did in previous editions of Concord. Everyone has their own method of preparing readings, including prayer and searching the Bible, Science and Health, and the Hymnal. You’ll find the best way for you to create your readings, but you will most likely use the Notebook tab to aggregate and organize your selections.