Webcast help guide

Test your computer or device for a live webcast

  • About a week ahead, test how it will work with a live webcast by listening to a live audio cast of the Sunday Service at 10 am or of the Wednesday meeting at 2 pm.
  • During the testing try different browsers on your computer. On your device (smartphone or tablet) there is a native (built-in) browser. If that doesn’t work, go to Chrome or Firefox online, browse through them, and see if one of them works. Here are links to two browsers.   
  • An hour before the Annual Meeting live webcast, you will see a live streaming slide show, so you can still test your computer. If you have problems, please try different browsers. Next be sure to test all the viewing options: high video, low video, and audio only. At 1 p.m., Annual Meeting will start. 

Viewing / listening experience & quality assurance

Android phones and tablets

There were problems with Android devices. Staff at The Mother Church has worked hard to correct them, and there is solid improvement. The Mother Church recommends using the latest Android OS for best results. If this doesn't work, please use your computer or another device to watch the presentation.

Please download and install both of these recommended free applications from the Google Play store:

MX Player   MX Player Codec

Bandwidth & quality

The Church offers both audio and video webcasts. Audio streams are available for Video webcasts; they are recommended for slower computers and slower bandwidth subscribers.

  1. The minimum bandwidth for non-live video playback is 350kbps. The minimum bandwidth for audio playback is 48kbps.
  2. Quality is best with higher bit-rate streams, but this requires a more powerful computer than the lower bit-rate and audio-only streams as well as a faster bandwidth subscription.
  3. High bandwidth streams will give you the best full-screen experience. Full-screen mode is enabled by clicking on the far right square icon on the video player's control bar.
  4. If you see video and can’t hear the audio, try adjusting the volume on the video player.
  5. If the video is grainy or pixelated, try viewing in full-screen mode and then press the Esc key on your keyboard. This will improve the video quality within the player.

Live versus On-Demand (Replay) versus download

  1. Live streams are delivered to the viewer as the event is happening. Seeking (rewind or fast-forward) is not available during a live webcast. If you join the webcast 10 minutes after the scheduled air time, then you are viewing 10 minutes into the event. If you pause the player, and play again 5 minutes later, then you have missed 5 minutes of the event.
  2. On-Demand (Replay) streams are often made available after some Live events have concluded. The stream will continue where you left off after pausing. Just like the Live webcast, you will need sufficient bandwidth to view the webcast.
  3. Download files may be available after some Live events. Just like on-demand streams, full player functionality is available. Bandwidth will not affect viewing experience, however it will affect download time. Slower bandwidth will take much longer to download the same file compared to faster bandwidths. Downloaded files may be played back locally on the viewers computer with a pre-installed Player (Quicktime, VLC, etc.) or on a mobile media player. Please consult a computer expert if you need assistance with this.

Test your viewing or listening experience ahead of a live webcast

Please allow ample time (at least 48 hours) before the scheduled webcast to troubleshoot any issues you may experience. For Annual Meeting, please test a week prior if at all possible.

Downloading the webcast

When available, you may download audio and video files to your computer.

  1. From Windows, Right-click on the download link and choose the menu option to save the file.
  2. From a Mac, CTRL+click on the download link and choose the menu option to save the file.

Troubleshooting viewing or listening experience

If you are having issues viewing or listening to a webcast, make sure to check the following:

  1. Player requirements are met as well as the system requirements for the Player.
  2. Bandwidth requirements are met and verified. You can use speedtest.net to gauge your average bandwidth available. It’s recommended to do the test at the same time and day as the scheduled webcast.
  3. Audio equipment are fully functional and volume is set at a desirable level both on the computer and the audio equipment itself.
  4. If you see video and can’t hear the audio, try adjusting the volume on the player.
  5. If the video is grainy or pixelated, try viewing in fullscreen mode and then press the Esc key on your keyboard. This will improve the video quality.

Additional help for specific webcasts

If you need further help with the Annual Meeting webcast, please email AnnualMeeting@christianscience.com. Allow ample time (at least 48 hours) before Annual Meeting to troubleshoot your issue. Technical assistance may be limited on Annual Meeting day.

If you need further help with other webcasts, please email info@christianscience.com.

If you need further assistance with your computer, please consult a computer expert.