Test your computer or device
1. Test your computer or device for basic audio and video playback by clicking on the Annual Meeting replay.
3. Test with a live streaming video webcast using a third party site such as http://www.youtube/live.
Audio webcasts begin streaming music approximately 30 minutes ahead of the scheduled start time of the event. If you aren't hearing anything, please check your audio settings (volume, mute).
Video webcasts, such as the Annual Meeting, begin streaming approximately one hour ahead of the scheduled start time of the event. You should hear music and see an image in the video player. If you aren't hearing anything, please check you audio settings (volume, mute).
Viewing / listening experience & quality assurance
- Android devices
- Bandwidth & quality
- Live vs. On-Demand (Replay) vs. download
- Downloading the webcast
- Troubleshooting viewing or listening experience
- Additional help for specific webcasts
The Mother Church recommends using the latest Android OS for best results.
If you are still having problems, please download and install both of these recommended free applications from the Google Play store:
- The minimum bandwidth for audio playback is 48kbps.
- The minimum bandwidth for video playback is 350kbps.
- Quality is best by selecting a higher bitrate stream when offered, but this requires a more powerful computer as well as a faster internet connection.
- For video webcasts, high bitrate streams will give you the best full-screen experience. Full-screen mode is enabled by clicking on the double arrow icon on the video player's control bar. To exit full-screen mode, type the Esc key.
- Live streams are delivered to the viewer as the event is happening. Seeking (rewind or fast-forward) is not available during a live webcast. If you join the webcast 10 minutes after the scheduled air time, then you are viewing 10 minutes into the event. If you pause the player, and play again 5 minutes later, then you have missed 5 minutes of the event.
- On-Demand (Replay) streams are often made available after some Live events have concluded. The stream will continue where you left off after pausing. Just like the Live webcast, you will need sufficient bandwidth to view the webcast.
- Download files may be available after some Live events. Just like on-demand streams, full player functionality is available. Bandwidth will not affect viewing experience, however it will affect download time. Your internet speed will determine how long it takes to download a file. Downloaded files may be played back locally on the viewer's computer with a pre-installed Player (Quicktime, Windows Media Player, etc.) or on a mobile media player. Please consult a computer expert if you need assistance with this.
When available, you may download audio and video files to your computer.
- From Windows, Right-click on the download link and choose the menu option to save the file.
- From a Mac, CTRL+click on the download link and choose the menu option to save the file.
- Most technical issues will be solved by refreshing your browser page (usually PC: CTRL+R, Mac: Command+R). Additionally, quitting and reopening your browser and/or trying a different browser will solve many common problems. You can download Chrome or Firefox here:
- Be sure that the system requirements are met for your browser.
- Check that bandwidth requirements are met and verified (see above). You can use speedtest.net to gauge your average bandwidth available. If the stream is not playing back smoothly, try a lower quality stream (when available).
- If you are not hearing any audio, make sure to check the volume and mute settings of your computer, as well as the volume and mute settings of the player.
If you need further help with webcasts, please email email@example.com.
If you need further help with the Annual Meeting webcast, please email AnnualMeeting@christianscience.com. Allow ample time (at least 48 hours) before Annual Meeting to troubleshoot your issue. Technical assistance may be limited on Annual Meeting day.
If you need further assistance with your computer, please consult a computer expert.